We are thrilled to announce that homeowners in Phoenix have saved more than $1 million in repair costs for leaks, breaks and clogs through Service Line Warranties of America (SLWA).

“Those dollars paid in repair costs represent investments in local infrastructure and dollars kept in the local community. We are delighted to help so many homeowners manage the cost of service line repairs while utilizing local contractors to perform those repairs,” said Philip E. Riley, Jr., President and Chief Executive Officer for program administrator Utility Service Partners, Inc., SLWA’s parent company. “Thanks to the support of the Mayor, City Council and City Staff, residents are getting timely repairs for their water and sewer line issues while also supporting conservation efforts at a time when these efforts are of critical importance.”

Homeowners are delighted with the program, saying:

  “When a failure of your sewer service disrupts the comfort of home, having a supportive and cost-effective system to complete a speedy repair is priceless.” – Clifford S.

 “I was impressed with my claim service. Everything and everyone was nice, quick and very easy in getting my repair taken care of. I am very happy I made the decision two years ago to buy your policy.” – Doug J.

“It was a lifesaver for me. This happened to me at a time when I was having so much trouble. Thank you for a great service.” – Betty L.

“I don’t know what I would do without this warranty service. It was so helpful to have when I needed it. It is helpful to pay a small amount every month to have service too.” – Natalie V.

“This creative partnership is helping Phoenix residents save money in two ways,” said Councilman Bill Gates, chair of the City Council’s Finance, Efficiency, Economy and Sustainability Subcommittee. “Residents who purchased the warranty have enjoyed direct savings of approximately $1.1 million in reduced water line repair costs, while taxpayers citywide reap the benefit of more than $1 million in general fund revenue that the program has generated.”

View the full press release here.

We love hearing from delighted customers about their experience with our company.  Here are a few recent experiences we’d love to share.

Pam M. of North Little Rock, Arkansas

Pam M. of North Little Rock, Arkansas, discovered her sewer backing up into her washing machine and bathtub and was very concerned about the expense.

“We live in a historic neighborhood in a home built in 1923,” said Pam. “We knew and worried about the plumbing being old.”

Though they were relatively new customers, everyone receives the full coverage regardless of how long they have been enrolled. SLWA quickly dispatched a local, licensed plumber to assess the situation and make the repair.

“SLWA immediately got in touch with a local plumbing company and had someone out the next morning,” said Pam. “They were able to determine that part of the underground pipe had fallen apart and replaced about 10 feet of pipe. We are pleased to say we were out of pocket no cash! The job was finished by noon on the same day.”

Pam was delighted with the Service Line Warranties of America staff and the Roto-Rooter contractor.

“The fee is such a small price to pay for the peace of mind to know that something like this is covered, especially if you live in an older home,” said Pam. “I would recommend [SLWA] to anyone who was considering it. In fact, we have told several of our neighbors about the experience.”

Bill S. of Lawton, Oklahoma

Bill S. could smell the problem that was brewing in his sewer. He knew something was wrong, so he contacted Service Line Warranties of America, who dispatched a contractor to his residence quickly to assess the situation and repair his line.

“Best warranty I have ever had,” said Bill. “The entire program and contractors have been fantastic. Sign up today! Every time I have called, they have been professional and quick.”

Linda F. of Hutchinson, Kansas

Linda F. first noticed a problem when she heard a strange gurgling sound from her plumbing. Upon investigation, she knew to call Service Line Warranties of America.

“I was quite impressed with the time it took to get the repair done,” said Linda.

Linda was delighted with the work of our contractor and has been spreading the word to her friends and neighbors. She said they were very professional.

“Get this service,” said Linda. “My neighbor took it out after I had a problem since their house is about the same age.”

If you have an experience you would like to share and be featured in a future issue please contact Hayley Martin at hmartin@utilitysp.net.

Customers can access their complete Terms and Conditions online at any time under Manage Account. From the account management system, you can print a copy of your Terms and Conditions for your files or save a digital copy to your computer.

In addition to accessing Terms and Conditions, customers can make a payment, check the status of a payment and update contact information.

Visit http://www.slwofa.com/slw-customercare.html and click on Manage Account to log in to your web account. If you don’t have a web account, you can create an account with your contact information and account number located on the top of your billing statement.

We appreciate your business. Thank you for choosing Service Line Warranties of America.